FAQs
and INFO 
Please check our Home Page for timely announcements!
Normal
Delivery Schedule
Custom
orders average 3-5 week delivery. Please note that multicolored
signs, double-sided signs, and those with lettering/ highlight
colors other than gold, bronze, or silver (metallic paints dry
quicker) take several days to a week longer to produce, and the
average delivery cycle does not account for this.
About
Address Signs...
What are your address signs made of?
Our address signs
are produced from aluminum which does not rust, is lightweight, and also contains at least 70%
Recycled Aluminum! The address plaques are cast in a mold, with the custom letters and numbers part of the plaque and raised from the background.
How are the address plaques painted?
Each
address plaque is coated with a durable baked enamel finish that
will provide years of protection for your address plaque. The
raised borders and characters are then roller painted with the
second color, providing a contrast to the background. Some products
are now finished with a durable powder-coated and cured paint.
How long will it take to make my address marker?
The majority of orders for address markers are shipped in approximately 3
to 5 weeks. Multicolored and double-sided signs take several days to a week longer to produce.
Plaques must pass quality control points during
the manufacturing process. If a sign fails to meet our standard
of quality, it is remade and may take additional time to be processed.
We want to make sure you receive a top-quality product and hope
you will understand the delay is to your benefit. Remakes receive
top priority and will be shipped as soon as possible.
What if the house sign is a gift, but the event is in 2 weeks?
You
may order the plaque and request a personalized gift announcement
sent via Priority Mail. The
announcement may be sent directly to the recipient, or may be
sent to you if you would like to perhaps present it with a nice
bottle of wine or a gift basket. The announcement is free, but
there is a $4 shipping charge to cover the postage. Here are detailed
instructions:
Gift
Announcements
If you would just like a personal message sent with the gift, simply type it in the "Additional Instructions" box on the order form, and it will appear on the packing slip with the gift. No payment information appears on the packing slip.
How am I Billed?
You may use
Visa, Mastercard, American Express, or Discover/Novus credit cards.
Your credit card information is processed using SSL security encryption.
This information is NEVER passed through an insecure connection
and always protected. Because our signs are a custom product and
cannot be re-entered into stock, your credit card will be billed
when you place the order. Custom orders are non-cancelable and
non-returnable since they cannot be returned to stock or resold.
What if there is a problem with my order?
We very much
want you to be happy with your order! In the event there is any
manufacturing flaw or error made by us on your order, it will be remade to
the original specifications and shipped again at no additional cost.
If you do discover an error on your sign, please email
as quickly as possible so we may take care of it quickly. DO NOT
return the sign; please wait for replacement instructions.
Please check the confirmation page of your order
carefully for mistakes and let us know as quickly as possible
if you have made an error in placing your order. Once the plaque has been cast, your spelling error cannot be changed and a new plaque will have to be made, so it is very important you check carefully for errors to prevent any additional charges. In the event
you made an error when placing your order and did not notice
it on the confirmation page, we may be able to provide at least
a partial credit toward a new corrected sign.
Custom orders are non-cancelable and non-returnable.
Can you send a catalog?
This
IS our catalog! In order to cut production costs and keep the
cost to customers lower, we do not produce a catalog other than
the website. You do have permission to print any pages on the
website from your browser as long as it is intended for personal
use. All photographs on the site are copyrighted and NO permission
is granted for commercial use or distribution without express
written consent.
What if I don't have a credit card?
If
you do not have a credit card, or are uncomfortable with placing
secure credit card orders on the internet, you may currently send
payment via snail-mail to the business office:
www.addressplaque.com
PO Box 1172
Enka, NC 28728-1172
We do ask that you go through the first two pages of the order form
online even if you are faxing or mailing your payment- This will
ensure you are making the correct selections for your order. Please
print out the second order form page with your shipping and payment
information after you have made your selections to send with your
payment. Please note that your order will take a little longer
if it is not placed online.
Important
Notice!
Due
to extremely limited use, and the growing number of spam faxes
(grrr!), we are discontinuing our dedicated fax line. Our plan
is to provide phone processing of credit card orders in the future
for those not brave enough to submit online, as well as provide
product information via phone.
About Us...
How long have you been in business?
This year
marks our 13th year on the Internet, and 11th year of our simple
online ordering system.
A big "Thank you" to all of our customers that have made
the website a continued success!
NOTICE
ABOUT SECURE CERTIFICATES!
(This
is a link to Verisign, the certificate authority, with the complete
text)
It
has come to our attention that some older browsers have a Y2K
glitch and are not recognizing expiration dates on secure certificates
after December 31, 1999. Our secure certificate is NOT expired,
and if you choose to continue with the order, it will still be
a secure connection, indicated in your browser by a locked lock
or unbroken key image. The solution to this is to update your
browser to a newer version that will recognize the dates properly.
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